For the Service Provider
Keep a roster, submit staff verification and assign an approved person from an accepted Customer order. Check the assignment and SMS result rather than assuming a message was delivered.
FIELD STAFF / SERVICE PROVIDER TEAMS
Your team is on site.
Keep everyone connected.
When someone else delivers your Customer job, a forwarded message is not the whole handover. Field Staff connects an approved person to their assigned work, the arrival steps and the conversations they need.
SERVICE PROVIDERYour business stays with you.
Roster · assignment · business account
ASSIGNED WORK ACCESS
One assigned jobNot the whole account
A focused Field Pass- Assigned job details
- Arrival and supported shift steps
- Relevant work conversations
No Business login sharing. No staff wallet.
Try the handover ↗LESS HANDOVER GUESSWORK
The right work context.
Without the whole business account.
Phone calls and messages can explain an assignment. Field Staff also connects that person to the job's recorded state, so “on the way”, “arrived” and “finished” are not interchangeable.
For the person attending
Sign in through Field staff sign-in with your mobile number and SMS code. Open your assigned job and follow the actions that are available for its current stage.
For the Customer
The service still follows the ordinary request and offer journey. The assigned person can use the job's arrival handover and relevant Customer contact options; assignment does not replace the original offer.
Available to Company and Sole Trader Service Providers. Your staff use their own focused sign-in—not your Business login—and do not need a SquadGoo wallet.
ONE ASSIGNMENT / CLEAR RESPONSIBILITIES
Hand over the work.
Keep the boundaries clear.
Try a fictional accepted Customer job, from choosing approved staff to the arrival handover and supported shift steps. Change the outcome yourself. Nothing here assigns real work, sends SMS or records hours.
Approval comes before assignment. Assignment is separate from SMS delivery. Staff use their own job-scoped access. Depart, Arrived, Customer code handover and supported clock actions are distinct stages—not automatic completion or payment. Read the complete handover below.
SERVICE PROVIDER → FIELD STAFF → CUSTOMER
Illustrative workflow, not app screens or a live job. People, SMS results and actions are fictional. No real pass, verification code, tracking, account access or charge.
Read the complete Field Staff handover
- 01
Add and verify the person
The Service Provider adds staff and submits the required identity information for review. Approval is separate from adding someone to a roster.
- 02
Assign the accepted Customer work
Choose an eligible staff member from the order. A Field Pass SMS link and one-time code provide the job-specific entry. Check delivery; use the app's resend option if the SMS did not send.
- 03
Travel, arrive and show the code
The assigned person follows Depart and Arrived, then shows the arrival code for the Customer's handover. Available actions depend on the recorded job stage.
- 04
Follow the supported completion path
Where the job supports shift tracking, the pass exposes the relevant clock actions. Not every job uses that path. Follow the app's completion and hours prompts rather than assuming arrival means finished.
The examples distinguish an approved person from someone awaiting review. A failed SMS can leave an assignment recorded; use the resend option and check its result. Sending does not prove receipt or sign-in. After Depart the attendee is fixed; use the appropriate support path for changes. Revoking a job pass closes its job contacts, not the separate standing provider conversation. Customer code handover does not mean the work is complete. Not every job uses a shift clock. Where supported, clock-in and clock-out are separate recorded actions, never a staff-wallet payout.
Two conversations.
Different reasons to stay in touch.
WITH YOUR SERVICE PROVIDER
Keep internal coordination together
The staff portal has a dedicated conversation with the Service Provider. Use it for work coordination without borrowing the business account.
FOR THE ASSIGNED CUSTOMER JOB
Resolve the practical details
The Field Pass supports the relevant job conversation and Customer calling details when available. That access is tied to the assigned work, not a directory of other Customers.
Job contact access is for carrying out the work. Do not share pass links, verification codes or Customer details outside the people who need them.
Understand conversations and communicationCLEAR BOUNDARIES
A staff assignment is not a new hire or payout.
No staff wallet
Field Staff does not create a separate marketplace wallet or payroll system. Your arrangements for paying staff are not replaced by a Field Pass. Check the original Customer offer's payment path separately.
Payment responsibilitiesNot the same as SquadPairs
SquadPairs is a Jobseeker group-offer pathway for Recruiters. Field Staff is an assigned-work pathway for a Service Provider's staff. Choose the feature that matches the relationship.
Explore group work offersChanges need a recorded handover
Use the available assignment controls if the person attending changes. After work has started, the app may require support so the Customer and recorded hours are handled correctly.
Get help with an assignmentKnow before you start.
Is this only for companies?
No. Field Staff supports Company and Sole Trader Service Provider accounts. The person and assignment still need to meet the applicable approval and work requirements.
Do staff need their own sign-in?
Yes. Approved staff use the dedicated Field staff sign-in with their mobile number and SMS code. A job-specific Field Pass is also part of the assigned-work journey. They do not need a full marketplace account or wallet.
Does approval guarantee a safe job?
No. Verification and recorded work steps help establish the relationship, but do not guarantee conduct, suitability or an outcome. Review the work and report concerns through the appropriate support path.
Trust and safety