“How do I explain the job?”
Start with the task, location, timing and proposed pay. Add the relevant requirements so someone considering the work can understand what you need.
FOR CUSTOMERS / EVERYDAY HELP & SERVICES
Help starts with
a clearer request.
You know what needs doing. Match Maker helps you turn that need into a request, explore suitable help and understand the next decision.
Find relevant Service Providers and eligible ABN Jobseekers through the Customer pathway. Review the person, the scope and the cost—not just a matching score.
Free to join. No subscription. Selected matching and AI actions can have charges. Current rates and welcome-credit conditions.
LESS GUESSWORK / MORE CONTEXT
Make the important details easier to discuss.
A recommendation from a friend can be a useful starting point. Match Maker gives your request a structured path: what needs doing, who may fit and what happens before you agree.
“Who is suitable for this?”
Review matching context and profiles. Manual Match Maker lets you choose whom to invite; Quick Match Maker handles eligible outreach after confirmation. Neither guarantees a response or a completed job.
“What should I clarify first?”
A Service Provider can discuss a price through Quote Requests. An eligible Jobseeker uses the separate human Interview Request path. The right next step depends on whom you are considering.
BOTH SIDES / A CLEARER NEXT STEP
A useful conversation.
A separate commitment.
Follow a fictional request from the Customer’s need to the helper’s decision. Choose a Service Provider or eligible ABN Jobseeker path and see why the next steps differ.
Give the task enough context.
Describe what needs doing, where, when and the proposed pay. Match Maker can help with the request; review the details before confirming an action.
Understand the person and the pathway.
A Service Provider offers services through a Business account. Review the relevant profile and service information; an available result is not a confirmed booking.
An eligible ABN Jobseeker is a different helper path. Review their profile and the work requirements. An ABN alone is not a guarantee of suitability or completed checks.
Resolve the question before the commitment.
Ask the Service Provider for a quote when you need to discuss the price. Review the amount and scope. Accepting that quote leads to a separate offer step, not an instant booking.
Use an Interview Request when you want a human screening conversation with a Jobseeker before an offer. Scheduling, access and charges follow that separate feature's rules.
The offer is still a decision.
Review the work details, payment path and applicable charges or holds. The other person must still accept. A sent invitation is not proof that someone will arrive.
Understand payment responsibilities
THE CUSTOMER’S JOURNEY
Teaching illustration, not an app screenshot, actual provider or live request. These controls never create a request or send an offer.
Read the complete Customer journey
- Describe the task, location, timing and proposed pay. A draft is not a created request or a sent offer.
- Review the helper’s profile and pathway. Service Providers use the Business account; eligible ABN Jobseekers are a distinct path. Matching and an ABN alone do not guarantee suitability or a booking.
- Optional clarification differs: Quote Requests are for Service Providers; human Interview Requests are for eligible Jobseekers. Neither is an accepted work offer.
- Accepting a quote lets the Customer prepare an offer now or return later. The accepted scope, amount and selected provider can carry into the structured request form. Missing information and eligibility still need checking; no offer has been sent.
- Review the work, payment path and applicable charges or holds, then confirm the offer through the normal flow. The recipient still needs to respond.
- An acceptance changes the offer state, not the completion or payment-release state. A decline does not book the person. Consult the actual app and terms for the relevant pathway.
The clarification step is optional, not a mandatory sequence for every request. Quote Requests and Interview Requests have separate eligibility and timing.
CHOOSE YOUR LEVEL OF INVOLVEMENT
Review people yourself.
Or follow eligible outreach.
Manual Match Maker
Review ranked helpers and choose whom to invite. A favourite helps you keep someone in mind; it does not reserve their time. Read their profile and the actual work details before proceeding.
Quick Match Maker
Confirm the request and applicable funding requirements, then follow automatic offer outreach and responses. Eligibility and available matches still matter; a request waiting on funding is not a sent offer.
Customer matching, not business staffing
These are Customer request paths. If you are recruiting for your business, use the Business account and its Recruiter workflow. Looking for paid work yourself? Start with the Jobseeker path.
Explore Recruiter hiring · Explore JobseekersFEES, TASK PAY & YOUR CHOICE
See what the money is for.
Joining is free and there is no subscription. Matching fees, optional AI usage and the payment for the work are different things. Review the current amount and conditions before confirming.
Customer and provider costs are separate
A Customer Match Maker fee can apply whether you invite a Jobseeker or a Service Provider. A Service Provider can also have their own fee. Do not assume their charge replaces yours.
Current rates and limitsA hold is not a completed payment
Manual matching ordinarily uses direct task payment. Eligible in-app-pay paths have funding, hold, completion and release rules. Check the actual path offered in your request; not every job has the same protection.
Compare payment pathways · Understand wallet balancesWelcome credit has conditions
Eligible verified accounts may receive the current welcome credit. It is for permitted platform use, not withdrawable cash or a promise that your task will cost nothing.
Read the current welcome-credit explanationAFTER THE FIRST CONNECTION
Keep the work and the conversation together.
Coordinate when access opens
Eligible work chat, voice and video help clarify practical details. Contact visibility follows the offer or interview's rules—not simply whether you feel ready to share.
Understand communication accessKnow who is assigned to the work
An eligible Service Provider may assign approved Field Staff to Customer work. Staff access is tied to their assigned job, not your entire account. Review the assignment information in the app.
Learn about Field StaffUse the community without confusing the steps
Read the Public Forum and discover discussions and opportunities. A public post, expression of interest or follow is not an accepted work offer or permission to access private contact details.
Explore the Public ForumNeed guidance? Explore ORC's cross-role capabilities. For an account or work problem, use support. Relevant services and availability are shown in the app; this page does not promise coverage in every area.
Clear answers before you request.
Does accepting a quote book the service?
No. Accepting a Service Provider quote leads to a separate offer step. Normal eligibility and acceptance rules still apply.
Can I send a Quote Request to a Jobseeker?
Quote Requests are for Service Providers. A Jobseeker uses the separate human Interview Request path when an eligible pre-offer conversation is needed.
Does the Service Provider pay every platform fee for me?
No. Customer matching charges and Service Provider charges are separate. Review your request's current costs before confirming.
Does a match guarantee someone will do the work?
No. Matching helps identify relevant options. Availability, eligibility, offer acceptance and the actual work arrangements still matter.