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CONVERSATION / CONNECTED TO THE WORK

Less chasing.
More understanding.

A shift needs more than a match. Clarify the arrival details, share a useful photo or talk something through with the person you are working with.

SquadGoo brings eligible work conversations, voice calls and video calls into the app. Access follows the offer or interview's rules—not an open directory of everyone's contact details.

THE WORK / THE CONVERSATION / THE BOUNDARY

Clear up the detail.
Keep the connection in context.

Try a fictional Recruiter and Jobseeker coordinating an ordinary accepted offer. Send an example question, preview an illustrative attachment, or explore how a call starts and ends. No real messages, files or calls.

Before acceptance, ordinary work chat is locked. An accepted and eligible offer can open a connection. Preview images before sending; voice/video calls need the other person to answer and relevant permissions. When chat access ends, new messages and calls are unavailable. Contact visibility follows separate rules.

Read the complete work-conversation explanation
  1. Being a match is not permission to contact.

    For an ordinary work offer, work chat and direct contact are locked before acceptance. A public profile or a Job Ad interest is not the same as an accepted offer.

  2. Coordinate while your connection allows it.

    Once accepted and eligible, use the work chat and available voice or video controls. Direct contact details can also become visible under the access rules; in-app calling is not a promise that your number stays hidden.

  3. Know when the conversation closes.

    An ended match or expired access window can close chat and calls. Contact visibility follows the applicable privacy and access settings and can differ from chat availability. Check the app's status before relying on continued access.

Previewing an attachment does not send it. Cancelling the preview does not share it. A call being started does not mean the other person answered. Calls need appropriate access, device permissions and connectivity. Ordinary person-to-person calling is separate from ORC, public broadcasting and interview recording. Chat messages do not replace offer, cancellation or payment controls.

Interview Requests have their own scheduled contact window. This ordinary-offer illustration does not represent that separate path. Understand Interview Requests.

USE THE CHANNEL THAT HELPS

Some things need a message.
Others need a conversation.

Messages with work context

Check the offer or interview context before replying. Use text to clarify practical details and refer back to the conversation while access is available. A chat message does not replace the app's offer, cancellation or payment controls.

A photo can explain the detail

Eligible active work chats support photo attachments, with a preview before sending. Share only what is needed for the work; check the image for personal information before confirming.

Voice and video, in the app

Eligible connected conversations offer voice and video calls. The other person must answer, and device permissions and a working connection are needed. These calls are separate from ORC, support callbacks and public broadcasting.

Interview recording and AI-led interviews are not part of the current public offering.

DIFFERENT CONVERSATIONS, DIFFERENT PURPOSES

Put the question in the right place.

Recruiters and Jobseekers

Coordinate accepted work through the relevant offer conversation. Need to screen a Jobseeker before an offer? Use the separate human Interview Request path and its scheduled access rules.

Before-offer conversations

Customers and Service Providers

Clarify a proposed price through Quote Requests. Accepting a quote leads to a separate offer step; it is not a completed booking. Coordinate eligible work through its connected conversation.

Price before commitment

Squads and Field Staff

Squad group chat helps members coordinate as a team. Field Staff have a dedicated conversation with their Service Provider and job-specific access. These are not public forum threads.

Explore SquadPairs · Explore Field Staff

WHEN YOU NEED A BOUNDARY OR HELP

Keep control of the conversation.

Block or report a work chat

Use the available chat controls to block a conversation or report it for review. Archiving organises your inbox; it is not the same as reporting, ending work or resolving a payment issue.

Use the appropriate support path

A work dispute can have a separate support-managed conversation, with its own access and evidence rules. Reporting a chat does not automatically open a payment dispute or guarantee a refund.

Payment and dispute responsibilities

Understand what private means

Work chats are separate from the Public Forum. Do not assume that means end-to-end encryption, permanent access or automatic deletion. Read the current privacy information and use support for account-specific questions.

Privacy information · Get support

Clear answers before you connect.

Does in-app calling keep my number hidden forever?

No. Direct contact details can become visible under the connection's access rules. In-app calling does not override those rules or guarantee permanent anonymity.

Can I call anyone I see in the Public Forum?

No. Reading a public post does not create a work connection or unlock private calls. Use the relevant interest, interview or offer path in the app.

Is a video call the same as a recorded interview?

No. Voice and video calls are available in eligible connected conversations. Interview recording and AI-led interviews are not part of the current public offering.